AI has Benefited Marketing, but the Negative Effects Remain Under-Researched

Artificial intelligence (AI) is revolutionizing the way companies market their products, enabling them to target consumers in personalized and interactive ways that not long ago seemed like the realm of science fiction.

Marketers use AI-powered algorithms to scour vast amounts of data that reveal individual preferences with unrivaled accuracy. This allows companies to precisely target content – ads, emails, social media posts – that feels tailor-made and helps cultivate companies’ relationships with consumers.

As a researcher who studies technology in marketing, I joined several colleagues in conducting new research that shows AI marketing overwhelmingly neglects its potential negative consequences.

Our peer-reviewed study reviewed 290 articles that had been published over the past 10 years from 15 high-ranking marketing journals. We found that only 33 of them addressed the potential “dark side” of AI marketing.

Read the full article on The Conversation.